FREQUENTLY ASKED QUESTIONS

General

Where are you based?

We have an inspirational showroom and head office in Knutsford, Cheshire, United Kingdom WA16 8SB. See full Contact details

Do you offer an Interior Design service?

Yes our highly regarded sister company, The Design Practice by UBER, is ready to help with any interior design requirements.

Can you match prices?

We check our prices regularly against other retailers to ensure that they are highly competitive. However, if you see an identical item cheaper on another site, contact us and we will endeavour to match or better the price.

I can’t find what I am looking for?

If you can’t find what you are looking for, please contact our Customer Service team, who will be able to source for any design brief. Alternatively we can make individual bespoke pieces according to requirements.

Delivery

How long does it take to deliver?

Lead time is indicated on individual product pages, this is dependant on stock levels, availability, supplier and design requirements. Contact us for detailed lead times. We will notify you with any changes to delivery lead times should this occur.

Can we collect and therefore not pay a delivery charge?

Yes, contact us to arrange a convenient time to arrange a collection date from our inspirational showroom in Knutsford, Cheshire.

How will I know what time you will deliver on the designated delivery day?

We can contact you via text message to let you know of the intended timeframe for delivery. Should this not be a satisfactory, it is possible to rearrange for another time and date with the delivery company.

What are your pre-delivery requirements?

It is your responsibility to ensure that there is adequate room to take furniture through any doorways and windows, restricted passageways, stairs and small spaces in order for it to be delivered to the desired location. Unfortunately we are unable to refund despatched items that can’t be installed.

Do I need to check the goods upon delivery?

On receipt of the goods, please note that it is your responsibility to check the goods for any faults, damage or shortages and record any problems on the delivery receipt. If the item is badly damaged, refuse it and contact us immediately. Any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible within 48 hours of receipt of goods by emailing sales@uber-interiors.com or call 0333 222 5550.

Do you offer an assembly service?

For an extra charge, our carriers offer an assembly service for items requiring assembly. Contact us for quotation.

Do you offer an installation service?

We use professional carriers for all heavy furniture items. For delivery of large items, our delivery team will put your item in the room of your choice

Can you store my order until I am ready?

Yes, we have warehousing where we can keep your items in a safe environment until you are ready. Price is dependent on timescale and order size, contact us for a no obligation quote.

Are there any storage policies?

If you choose to store the goods unopened you have a maximum of 48 hours in which to report any issues. If you find an issue regardless of packaging state that is outside the 48 hours from delivery window, we cannot be held responsible and it will not be possible to pursue a subsequent claim. Your statutory rights are not affected.

Can I cancel an order?

You have the right to cancel an order up to 7 days after confirmation of receiving your order provided you give us written notice. To cancel an order please contact us.

Bespoke orders are not liable for cancellation.

Please see our Returns Policy for further details.

 

Payment

Can I purchase over the phone?

We encourage you to talk to our friendly staff. Using their extensive product knowledge of furniture, lighting, fabric and luxury interior accessories they can help you with your design requirements. See full Contact details

Do you accept American Express & Paypal?

We do not accept Amex or Paypal payments. All other major credit cards accepted. See Privacy Policy and Terms & Conditions for payment protection and our high regard to payment safety.