So often overlooked in this industry, UBER Interiors regards delivery and logistics as a fundamental part of our service whether you are an Interior Designer wanting to impress a client or, you are the client!
You’ve bought an exceptional item from us perhaps even a personally unique product; you should expect it to be handled with the utmost care. Our trusted team understand and we only use the best: whether it’s our internal installations team or one of our industry partners, we’re all here to ensure your delivery arrives in the condition you expect.
Before ordering, it is entirely your responsibility to ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns in order for it to be delivered to the desired location. Only faulty goods or UBER order mistakes can be refunded, please see Returns Policy for full details.
PROCEDURE: General UK delivery
When the order balance is due one of our customer representatives will contact you a few days before dispatch from the country of manufacture. At this point (and assuming the balance is paid in full) under normal circumstances our team will book in the delivery to your chosen destination with one of our trusted delivery companies or our in-house team.
For the majority of deliveries you will be contacted by our despatch team to notify you of the intended delivery date (note this may be a third party).
On the day of delivery our main delivery partner has the facility to contact you via a text message to let you know of the intended 2 hour window for delivery. Should this not be a satisfactory time, it is possible on most occasions to rearrange for another time and date. Note this is dependent on the third party delivery company’s availability and in certain circumstances they reserve the right to charge additional costs for out of hours and non-scheduled delivery time and dates as well as assembly.
Please be aware that almost all the products for sale are made to order for you and we commission the manufacturers almost immediately using your 50% deposit down payment. Once the manufacturing process is beyond the 7th working day you are not able to cancel this contract and you will be liable for the full balance of the item plus delivery and any other charges which are normally applied when the item is ready for despatch to you.
We feel sure you can understand that it is precisely because we offer such flexible finish options and rare crafted goods that it makes that product bespoke for you alone. And for that reason we are subsequently unable to resell such rare items in your pre-configured state.
Please see Returns Policy for full details.
A: PLEASE NOTE THE ONUS IS ON THE CUSTOMER TO CHECK that the products are the correct dimensions to be delivered through the full path to the intended destination without hindrance . All too often we find a doorway or staircase simply means the item cannot be delivered. WE CANNOT REFUND ITEMS THAT HAVE BEEN DESPATCHED and for any reason cannot be installed!
Any goods that are in stock will be despatched to our carriers next working day. They will then call you to book the delivery on a day that is convenient with both parties. On the day prior to the delivery date you have selected you will be able to find out your delivery time within a 2 hour window.
Our professional delivery team use a pre-designated weekday rota which means the drivers are generally in a postcode area on one specific day a week. PLEASE NOTE: if you would like the delivery company to deliver your item individually outside of their normal scheduled delivery day or on a Saturday, an additional surcharge £40-200 may be applied by the delivery company. Please call 0800 0773280 for advice or a quote.
A: Unlike many of our competitors who offer only roadside delivery, for UK deliveries UBER only use professional carriers and for all heavy furniture items our service is a two (or even three) man delivery at all times so that you don’t need to be involved in any lifting.
They will carry the goods into your house and place them exactly where you want them. If requested (presuming a vacant space exists). They will also remove the packaging if you wish and for certain postcodes only, they will remove any unwanted furniture for an additional charge.
A: UBER delivers throughout the entire UK to all postcodes using a professional delivery service. In addition we have many international customers and we would be happy to arrange a shipping quote. We use a respected and established delivery organisation to service mainland UK from 2 central hubs in the North and South of England. We also have a range of specialist carriers for the further afield addresses from our locations which cover the following destinations: Northern Ireland, the Republic of Ireland, the Isle of White, the Isle of Man, the Channel Islands, and the Scottish Islands.
A: Yes. We are specialists at providing high-end furniture and lighting to many interior projects throughout the world.
Although we are a UK based company we have many public and trade clients from far afield. With the exception of only a couple of brands who have strict geographical retail territories, we are able to quote for manufacture and shipping to almost any destination world wide. We have many satisfied customers as far off as New Zealand, Australia, China and the US.
Due to the volume of data and formula required to calculate accurate shipping values for any destination around the world, which can change daily. And along with suppliers who package to order and often group varying orders together to save on transportation costs, therefore passing on great fluctuations in cost to us. In some cases it is possible to send items direct from the country of manufacture direct rather than via the UK – destination dependant. Because of the layering factor of these points it is almost impossible to accurately quote the best price online automatically.
Therefore let us understand your product request and then we will gather a small range of shipping quotes from our experienced team and trusted partners. If you either collate a basket and send us the Shipping Address, or drop us an email or phone call letting us know the full item details as well as shipping address. There’s no obligation to proceed. We will be more than happy to help.
A: We’re proud of our logistics operation. At its hub is a 100,000 sq. ft. warehouse facility which means we have the capacity to receive, hold and respond as needed. The logistics team, under the guidance of your designated Project Manager, works hand in hand with operations on the ground. This means you receive what you need, when it’s needed. And better still all of our deliveries are done by two professional delivery men who will place the goods just where you want them and offer to take the packaging away.
Of course, this white glove delivery and installation service also understands that every cargo is precious (and often irreplaceable).
If there are any problems with your order, you will be contacted by our Customer Services Representatives at the earliest convenience.
A: UBER offers a unique service offering to store your UBER chosen purchases as a collective until you are ready to receive them either individually or in one shipment – ideal for easy project management of an interiors building project or if your not quite ready to move into a new house. Simply give our team a call to hold any purchases and you have the option to simplify things further when filling out a shipping address by giving it a nickname, for instance “Tom’s room – ready 10.1.2015″. Please contact our Customer Service Team on 0800 0773280 for advice and a quote.
A: Due to nearly all of the pieces being bespoke or made to order the majority of our suppliers are highly skilled crafts people based mainly in mainland Europe and therefore can take many loving man-hours to both build the product for you and ship to ourselves, therefore our lead times are calculated estimations. UBER will endeavour to do all within our power to keep the time from your order to the delivery of your chosen purchase to the minimum – as long as quality is not compromised. Very occasionally there are circumstances out of UBER’s control which can impact the lead times in a negative or sometimes positive way therefore we respectfully ask for a tolerance to any misguided accuracy of the quoted lead times, as I’m sure you’ll understand we cannot offer guaranteed delivery dates. Our commitment is to keep you up to date with any shift in the expected delivery date to our best endeavour (although we cannot be held accountable to this). Indeed we will be asking for status updates regularly from our manufacturers on your behalf, which we will endeavour to pass directly on to you in a timely manner.
A: For the vast majority of our products no assembly is required.
Our carriers do offer an assembly service for most items for an extra charge. This can be prearranged as a supplement to our delivery service and is paid for direct to our carriers at the time of booking in the delivery with you.
For information on the cost of assembly, which varies by item, please contact us on 0845 0773280 or make a note in your basket ‘Notes’ area and we will call you to discuss.
Unlike most of our competitors we don’t hide the cost of transportation and inflate the cost of the product to start with – even if it’s simpler. Our prices are transparent. Most of our customers are in the trade, they expect to see the cost break down so why not do this for everyone. It’s fairer?
We like to show you what the delivery will cost us (in some occasions it can be FREE or the cost was so minimal we’ve waived it), but generally where there is a cost, we show you a close estimation*. So you can trust that the rates quoted are the best competitive rates available.
Our in-house team deal daily with varying shipping prices and are on hand to save you money. Along with differing methods of transportation even types of packaging with each supplier, we are not able to fully automate an exact cost at the point of check out in many cases (though you should never be over charged). In general, FURTHER SAVINGS can be made if more than one item or a collection, for instance, is ordered from the same manufacturer. If items can be consolidated with more or other orders to be transported, say on a standard palette, it can greatly reduced second shipping charge rates in many instances.
If you have any questions our team are on call during office hours to help out, but please be assured our team go to great lengths to automatically secure the most cost effective rates on your behalf with every order as a matter of course.
Q: International Purchases: Can I buy outside of the UK?
See: Can you ship outside the UK to anywhere?
A: Of course. You’ll have to make an appointment so that we can have the goods you are interested in ready for you but otherwise you are more than welcome. Our showroom is in open to all in Knutsford, Cheshire and our main warehousing is in Birkenhead in The Wirral.
A: At UBER we believe in treating you fairly. Unlike some of our competitors we do not believe in asking you to pay in full for an item which you might not receive for over a week or more. We prefer to take only a deposit of 50% of the product value so that this payment shows your serious commitment to initiate the creation of the the order with our manufacturers.
UBER then will contact you (normally by telephone) within a few days of your due delivery date to collect the 50% remaining balance and enable the delivery to your shipping address. Alternatively, if you selected a stock item our team will contact you shortly after placing your order to collect the balance and despatch immediately.